Returns

RETURNS

We hope you love your items, however should you change your mind we accept returns on all full priced products within 14 days of delivery for a store credit.

Store credits exclude shipping costs, and are valid for 3 years.

We do not offer exchanges or refunds.

Returns are for online purchases only. We do not accept returns for items purchased from our stockist boutiques.

To arrange a return please email us at hello@valenciabyronbay.com. We cannot accept returns unless you have emailed us prior with your proof of purchase.

Return shipping is the buyer's cost. Please obtain a tracking number on your return parcel, and keep a copy of your receipt or proof of shipment as we cannot process a return without physical goods or proof of delivery.

We do not accept returns on any item(s) which are not in their original condition, if item(s) are damaged, or have tags removed.

If you haven’t received a credit note after 7 days of the returned item being posted please check your email spam folder. If you still have not received your refund yet, please contact us immediately so that we can resolve this for you.

SALE ITEMS

Sale items are final sale. We do not offer returns or store credits on sale items.

 

FAULTY ITEMS

Whilst we take great care in carefully checking every garment while packing your orders there is a possibility you may receive a faulty item. In this case please email us at hello@valenciabyronbay.com within 14 days of receiving your item(s) with your name, order number, and details of the fault including a photo. We will replace the faulty item free of charge, or provide a full refund.

 

COLOUR DISCLAIMER

We do our best to ensure that our online photographs are as true to colour as possible. However, due to inconsistencies in various monitors, lighting sources and dye lot variations we cannot guarantee that the colour you see on your screen accurately portrays the true colour of the product. Screen images are intended as a guide only and should not be regarded as absolutely correct.