Shipping

SHIPPING INFORMATION

All items are posted from Byron Bay, NSW Australia via Australia Post.

Please note, as we are located in a regional area our shipping service may be 1-3 days slower than metro areas.

We offer flat rate shipping on all orders as per below:

 

SHIPPING RATES

Regular - $10.00 flat rate shipping within Australia. Regular shipping time is 3-7 business days.

Express - $15 flat rate shipping within Australia. Express shipping time is 1-4 business days.

International - $29 flat rate standard shipping to select countries is available for parcels under 700 grams. Regular shipping time is 6-27 business days.

* Shipping times include order processing and packing. Whilst we do our best to send orders as quickly as possible (usually within 24hrs), there may be instances beyond our control where shipping is delayed via our carriers. We cannot be held responsible for shipping delays.

* For international shipping we cannot be held responsible for any additional customs or import tariffs which may be charged by the destination country.

 

RETURN SHIPPING

Shipping costs are the buyer's expense and are non refundable. 
For all returns a tracking number must be provided as proof of shipment. We cannot process a return without physical goods or proof of shipment.
We cannot accept returns without you emailing us prior. If you wish to return an item please contact us for our shipping procedure at hello@valenciabyronbay.com.

 

PRE ORDERS

Where items are available for pre-order the estimated date that your order will be shipped is indicated when purchasing. You will be notified via email with a tracking number once your pre order has been shipped.

Where stocked items and pre order items are purchased in one order ALL items will be sent together once all items are ready for dispatch. If you wish to receive stocked items faster please order the pre order items separately. 

Whilst we do our best to indicate pre order dispatch dates, couriers, customs delays, and events out of our control may cause delays in our ability to dispatch preorder items. As such our estimated dispatch dates may vary by up to 14 days from the indicated dispatch date. If a delay occurs we will notify you immediately of the updated dispatch date. If the delay time exceeds 14 days from the indicated dispatch date you will be offered the option of a refund or store credit.